Privacy policy
Astrale™ Online Store - Policy Page
Welcome to Astrale™! We appreciate your trust and are dedicated to offering a unique, personalized shopping experience. This policy page outlines our practices for shipping, returns, privacy, and data protection, ensuring transparency and compliance with applicable laws.
If you have any questions, feel free to reach out to us at astrale.italy@gmail.com
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1. Shipping Policy
Astrale™ operates on a Print-on-Demand system, meaning each item is custom-made after your order is placed. This helps us minimize waste and offer unique designs.
- Processing Time: Orders are processed and manufactured within 2-4 business days.
- Shipping Time: Shipping typically takes between 9-13 business days, depending on your location.
- Shipping Costs: Calculated at checkout, based on destination and shipping method.
Please note that unforeseen delays, such as customs or courier service issues, may occasionally affect delivery times.
2. Returns & Exchanges Policy
Due to the custom-made nature of our products, we do not accept returns or exchanges. All sales are final. We recommend reviewing sizing charts and product details carefully before placing your order.
However, if there is a defect or issue with your product upon arrival, please contact us at astrale.italy@gmail.com within 7 days of receiving your item for assistance.
3. Privacy Policy
Astrale™ is committed to protecting your privacy and ensuring that your personal data is handled in compliance with relevant data protection laws, including the **General Data Protection Regulation (GDPR)** and the **California Consumer Privacy Act (CCPA)**.
Data Collection
We collect personal information you provide during the purchase process, including:
- Name
- Email address
- Shipping address
- Payment details
Sharing Personal Information
We may share your personal information with third-party service providers that assist us in fulfilling your orders, such as payment processors and shipping companies. Your information is never sold or shared with third parties for marketing purposes without your explicit consent.
Your Rights under GDPR
If you are located in the EU or EEA, you have the following rights:
- Right to Access: You can request information about how we handle your data and obtain a copy of it.
- Right to Rectification: You can request correction of inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request that we delete your personal data.
- Right to Data Portability: You can request your data be provided in a machine-readable format or transferred to another service provider.
- Right to Withdraw Consent: You may withdraw your consent for data collection and processing at any time.
If you wish to exercise any of these rights, contact us at astrale.italy@gmail.com.
4. Behavioral Advertising & Cookies
Astrale™ uses cookies and similar tracking technologies to provide a tailored shopping experience through behavioral advertising. These tools help us display ads and offers that are relevant to you based on your browsing behavior on our website and other sites.
You can opt out of targeted advertising by adjusting your browser settings or visiting the following links:
- Google: [https://adssettings.google.com/](https://adssettings.google.com/)
5. Security
We implement industry-standard security measures to safeguard your personal information from unauthorized access, misuse, or disclosure. This includes encrypted payment processing systems and secure storage of your data.
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For any questions or concerns about our policies or your personal data, please contact us.
Thank you for shopping with Astrale™!
Best regards
Jan Clement - CEO & Founder of Astrale™
